Terms and Conditions for Man With Van Dollishill

These Terms and Conditions set out the basis on which Man With Van Dollishill provides transport, lifting, loading, unloading, and related moving services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms. The purpose of this document is to explain the service process clearly, including how bookings are made, how payments work, when cancellations may apply, what liability is accepted, and how waste is handled in line with UK law. These terms apply to all jobs arranged under the name Man With Van Dollishill, whether the service involves home removals, furniture transport, same-day collections, or other man and van services.

In these terms, references to “we”, “us”, and “our” mean the service provider operating the van and associated labour. References to “you” and “your” mean the customer, hirer, or person acting on behalf of the hirer. Where a person books on behalf of another individual or business, that person confirms they have authority to accept these conditions for all relevant parties. The customer should read the full document carefully before confirming any booking, as the agreement becomes effective once the job is accepted or a deposit is paid, whichever occurs first.

These terms are intended to be fair and practical for a man with van service while also protecting both parties. They do not affect any rights the customer may have under applicable consumer protection legislation. If any part of these terms is found unenforceable, the remainder will continue in full force to the extent permitted by law.

1. Booking Process

All bookings must be made with accurate details so that the work can be priced and scheduled correctly. When requesting a booking, you should provide the pickup and delivery addresses, access conditions, item descriptions, preferred date and time, any required loading or unloading assistance, and any special handling needs. For a man and van booking, accuracy is essential because the cost and timing may depend on the volume, weight, distance, parking access, stair carry requirements, and whether additional labour or equipment is needed.

Any quotation provided before the job begins is based on the information supplied at the time of enquiry. If the actual service differs from the description given, including additional items, longer waiting time, poor access, or different travel requirements, we reserve the right to revise the price accordingly. A quotation does not guarantee availability until it is formally confirmed. We may refuse or cancel a booking if the work is unsafe, unlawful, outside our capability, or not suitable for the vehicle or crew assigned.

2. Service Confirmation and Customer Responsibilities

Once the booking is accepted, we will confirm the expected date, time window, service type, and any applicable charges. The customer is responsible for ensuring that the collection and delivery locations are ready at the agreed time. This includes providing correct addresses, ensuring suitable access, arranging parking where required, and securing any permissions needed for entering buildings, estates, or restricted areas. If the service is delayed because access is not available, the customer may be charged waiting time or an aborted-job fee.

The customer must ensure that items are adequately packed unless packing has been agreed as part of the service. We are not responsible for damage caused by poor packing, unstable stacking, loose contents, or fragile items not protected appropriately. The customer must also inform us in advance of any items that require special handling, such as glass, antiques, pianos, heavy appliances, or items that may require more than standard manual handling. We may decline to move items that are hazardous, illegal, contaminated, excessively heavy, or likely to damage the vehicle or create a safety risk.

For the avoidance of doubt, the customer should not leave valuables, cash, jewellery, passports, financial documents, or irreplaceable personal items unattended in boxes unless specifically agreed in writing. While we will take reasonable care, a man with van service in Dollishill is not a secure storage facility and does not guarantee against loss arising from risks outside our control.

3. Payments

Payment terms will be agreed before or at the time of booking. We may require a deposit to secure the booking, particularly for same-day work, larger moves, weekend services, or jobs involving significant mileage or labour. Deposits are generally non-refundable except where cancellation is made by us or where the law requires a refund. The balance is normally payable on completion of the service unless otherwise agreed in advance.

We accept payment methods notified at the time of booking. Unless stated otherwise, payment must be made in full without deduction, set-off, or counterclaim. If payment is due on completion, the customer must ensure the person authorising the job is available to make payment promptly. Where business customers are granted invoice terms, payment must be made by the due date stated on the invoice. Late payments may be subject to reasonable charges, interest, and recovery costs in accordance with applicable law.

If a quoted price is based on hourly rates, the time starts when the vehicle and crew arrive at the agreed location or when loading begins, whichever is earlier, and ends when the service is completed. Breaks, waiting time, delays caused by the customer, and extra labour requested during the job may be chargeable. For fixed-price jobs, the price covers only the service described in the confirmed booking and any work outside that scope may incur additional fees.

4. Cancellations, Rescheduling, and Missed Appointments

You may request a cancellation or change of booking by giving reasonable notice. The amount of notice required may vary depending on the job size, the distance involved, and whether vehicles or staff have already been allocated. If you cancel with sufficient notice, we may offer a full or partial refund of any amount paid, depending on the costs already incurred. If you cancel at short notice, we may retain the deposit or charge a cancellation fee to reflect lost time, fuel, and planning costs.

If we arrive at the agreed time and are unable to complete the job because you are not present, have not arranged access, or have not prepared the items, the booking may be treated as a failed attendance and charged accordingly. We may also reschedule the job at our discretion, subject to availability and any extra costs. In circumstances beyond our control, including severe weather, vehicle breakdown, traffic disruption, or emergency issues, we may postpone or cancel a booking. In such cases, our liability is limited to refunding any advance payment for work not performed, unless otherwise required by law.

Where a man with van company must reschedule due to operational reasons, we will use reasonable efforts to notify the customer as early as possible. However, we do not accept liability for indirect losses arising from cancellation or delay, such as missed deadlines, lost earnings, or consequential costs, except where such exclusion is prohibited by law.

5. Liability and Limitations

We will take reasonable care when loading, transporting, and unloading goods. Our responsibility is limited to loss or damage caused by proven negligence on our part. We do not accept responsibility for items that are already damaged, poorly packed, inadequately secured, or inherently fragile unless we have expressly agreed to handle them under additional protections. Any claim for damage must be reported as soon as reasonably possible after delivery, and evidence may be required, including photographs and a description of the affected item.

To the fullest extent permitted by law, we are not liable for indirect, special, or consequential losses, including loss of profits, business interruption, loss of data, or emotional distress. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law. Where liability is established, our total liability for any one job will generally not exceed the amount paid for that job, unless a higher limit is required by law.

Customers remain responsible for ensuring that access routes are suitable and safe. If items are moved in conditions that are unsafe, cramped, or obstructed because of circumstances outside our control, we may suspend the work until the risk is removed. We may refuse to carry out any task that we reasonably believe would expose our staff, the customer, third parties, or property to unnecessary harm.

6. Goods, Property, and Waste Regulations

We are committed to handling waste and discarded items lawfully. If the service includes disposal, clearance, or removal of unwanted goods, the customer must tell us exactly which items are to be taken away and whether any are waste, reusable goods, or items for donation. Waste handling is subject to UK environmental legislation, including rules that require the lawful transfer, transport, and disposal of controlled waste. We will not remove hazardous, clinical, chemical, or prohibited waste unless we have expressly agreed to do so and are legally permitted to handle it.

The customer must not ask us to dispose of items in an unlawful manner, fly-tip waste, or mix controlled waste with general household goods in a way that would breach regulations. If a waste transfer note, receipt, or evidence of lawful disposal is required, we may provide it where appropriate and where the service has been arranged to include lawful waste collection. When items are removed from the property, the customer confirms that they have the right to authorise the disposal or transfer of those items. Ownership of waste or unwanted goods may pass to us only where permitted by law and only once the items are accepted for disposal or recycling.

If we reasonably believe items may contain hazardous substances, electrical risks, or biological contamination, we may refuse to transport them or may require specialist handling at the customer’s expense. The customer agrees to indemnify us against fines, penalties, claims, or losses arising from inaccurate descriptions of waste, illegal disposal requests, or failure by the customer to disclose the true nature of items handed over for removal.

7. Delay, Force Majeure, and Operational Conditions

We are not responsible for delays or failure to perform caused by events beyond our reasonable control. These may include severe weather, accidents, road closures, police restrictions, labour shortages, industrial action, fire, flood, epidemic, government action, or unexpected mechanical breakdown. In such cases we may extend the time for performance, rearrange the service, or cancel it where necessary. We will act reasonably and in good faith if these events occur, but we cannot guarantee punctuality where external conditions interfere with travel or safe operation.

Where parking restrictions, congestion, or building access rules affect the job, the customer must warn us in advance and provide any permits or arrangements required. If a vehicle cannot stop safely near the property, we may need to park further away and charge for additional carrying time or extra labour. The customer accepts that a man with van Dollishill service may require flexible working conditions and that timing estimates are approximate unless expressly guaranteed in writing.

If the booking involves multiple stops, storage access, or staggered deliveries, the customer must provide precise instructions. Failure to do so may result in delays, additional charges, or the refusal of work that falls outside the confirmed scope. We are entitled to rely on the information supplied by the customer unless we have reason to believe it is inaccurate.

8. Customer Conduct and Indemnity

Customers and anyone acting on their behalf must behave respectfully toward staff and must not interfere with the safe performance of the service. Abusive language, threats, intoxication, harassment, or unsafe conduct may result in the immediate suspension or termination of the job. If a job is terminated due to customer behaviour or a breach of these terms, charges may still apply for work already completed, travel time, waiting time, and any costs already incurred.

The customer agrees to indemnify us against claims, losses, damages, and expenses arising from their breach of these terms, inaccurate instructions, unlawful items, unsafe access, or misrepresentation of the job requirements. This includes claims brought by third parties where the issue arises because the customer failed to disclose relevant information or obtained consent where required. This indemnity does not apply where the loss is caused solely by our negligence or any matter for which indemnity would be unlawful.

We may also remove a crew member from a job if continuing would be unsafe or unreasonable. In such circumstances, the customer may be charged for the completed portion of the service and any unavoidable costs. Our aim is always to complete the move efficiently, but safety and legal compliance take priority over speed.

9. Governing Law and General Provisions

These terms and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where the customer is a consumer and mandatory legal rights provide otherwise. If any term is invalid or unenforceable, that term will be severed to the minimum extent necessary and the remainder of the agreement will continue in effect.

No waiver of any term will be effective unless made in writing, and no failure to enforce a right shall be treated as a waiver of that right. We may update these terms from time to time, and the version in force at the time of booking will apply unless a later change is required by law. Any changes will not affect bookings already confirmed unless both parties agree otherwise.

The headings in this document are for convenience only and do not affect interpretation. These terms, together with the confirmed booking details and any written amendments, form the entire agreement between the parties in relation to the service. For a reliable man with van service, clarity and lawful conduct are central to the way we operate, and both the customer and provider are expected to act reasonably throughout the booking and completion process.