Man with Van Dollis Hill Privacy Policy
This Privacy Policy explains how Man with Van Dollis Hill collects, uses, stores, and protects personal data about its customers and prospective customers. It applies to all individuals who make enquiries about, book, or use Man with Van Dollis Hill services in Dollis Hill and the surrounding area.
Man with Van Dollis Hill is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and all applicable data protection legislation.
Data Controller
For the purposes of data protection law, Man with Van Dollis Hill is the data controller for the personal data that we process about you in connection with our services. This means we decide why and how your personal data is collected and used.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you request. This may include:
Identification and contact details, such as your full name, address, service address or collection and delivery addresses, and general location information.
Contact preferences and communication details, such as the methods you prefer for us to contact you and records of communications between you and us, including enquiries, quotations, feedback, and complaints.
Booking and service information, such as details of the service you request, date and time of the booking, items to be moved, access information for collection and delivery locations, and any special instructions.
Payment and transaction data, such as the amount charged, payment method details shared during the transaction, and records of invoices and receipts. We do not store full payment card details when we use third party payment providers.
Website and usage information, such as technical information collected when you visit our website, including device type, browser type, and general usage data, where this is collected through cookies or similar technologies in line with applicable laws.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, through online forms, via messaging services, or in person, to request a quote, make a booking, or communicate with us about our services.
We may also obtain data from third party service providers acting on our behalf, such as booking platforms or payment processors, where they transfer information necessary to manage your booking and payment.
Lawful Bases for Processing
We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following lawful bases:
Performance of a contract. We process personal data to provide you with removal and transport services, to take steps at your request before entering into a contract, to confirm bookings, and to communicate with you regarding your service.
Legitimate interests. We process personal data to manage and grow our business, improve our services, maintain accurate records, handle enquiries and complaints, and protect our legal rights. We balance these interests with your rights and freedoms.
Legal obligation. We process personal data when required to comply with legal obligations, such as maintaining tax and accounting records and cooperating with regulatory authorities where necessary.
Consent. In limited circumstances we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details you were given when you provided consent.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes, manage bookings, and deliver removal and transport services.
To communicate with you before, during, and after your service, including confirming bookings, scheduling, and following up on your experience.
To manage payments, process refunds where applicable, issue invoices, and keep financial and accounting records.
To respond to enquiries, complaints, and requests, and to resolve disputes.
To improve our services, including by reviewing feedback and analysing aggregate usage information.
To comply with legal and regulatory requirements, and to protect our rights, property, or safety and that of our customers and partners.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
Booking and service records, including contact details and service information, are generally retained for a period that allows us to respond to queries about past work and meet tax and accounting rules. After this period, data is securely deleted or anonymised.
Payment and transaction data is retained in line with legal and financial record-keeping obligations.
Communications data, such as emails and enquiry records, is retained for a reasonable period in order to manage our business, handle ongoing enquiries or disputes, and improve our services, after which it is deleted or anonymised where appropriate.
Data Processors and Third Parties
We may share your personal data with trusted third parties who act as data processors and provide services on our behalf. These may include:
Payment processing providers that handle transactions securely on our behalf.
IT and website hosting providers that support our systems and website operations.
Customer management, booking, and communication tools used to organise bookings and contact customers.
Professional advisers such as accountants or legal consultants where this is necessary for our business operations and legal compliance.
Where we use data processors, they are only permitted to process your personal data in accordance with our instructions and are required to implement appropriate security measures to protect your information.
In certain circumstances we may also need to share your information with law enforcement, regulatory bodies, or government agencies where required by law or to protect our legal rights.
International Transfers
If we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent mechanisms recognised under data protection law.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include limiting access to personal data to those personnel and service providers who have a business need to know it, using secure systems for storing and managing data, and regularly reviewing our security practices.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data. Subject to applicable legal conditions and exemptions, these may include:
The right of access. You can request a copy of the personal data we hold about you and information about how we process it.
The right to rectification. You can ask us to correct inaccurate or incomplete personal data.
The right to erasure. You can request that we delete your personal data where there is no good reason for us to continue processing it.
The right to restrict processing. You can ask us to suspend the processing of your personal data in certain circumstances.
The right to data portability. You can request that we provide your personal data in a structured, commonly used, and machine-readable format, where technically feasible and where the processing is based on consent or contract.
The right to object. You can object to our processing of your personal data where we are relying on legitimate interests or where we process it for direct marketing.
Where we rely on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Exercising Your Rights
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our website or in our service correspondence. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so that we can try to resolve your concern directly.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal obligations. Any changes will be posted in the updated version of this policy, which will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
This Privacy Policy applies to all Man with Van Dollis Hill customers and prospective customers in Dollis Hill and the surrounding area who engage with our services.
